Counselling Skills

Counselling Skills Course

Part 2

Designed for anyone interested in becoming a Lifeline Durban volunteer lay counsellor. This course will teach you to:

  • Develop a range of “non-directive”, “client-centred” counselling skills that emphasizes the person-to-person relationship.
  • Enable clients themselves to find the directions they are seeking.
  • Concentrate on the client rather than the problem or any beliefs or attitudes relating to the problem.


Counselling Skills exposes you to a non-directive approach to counselling thus improving communication. It aims to empower persons to cope with their own lives and make their own choices and decisions and take responsibility for them.


  • 8 weeks.
  • 3 hour sessions conducted weekly – every Tuesday.
  • Weekly training is offered on either an AM (9:00 – 12:00) session or PM (18:00 – 21:00) session.

Additional Info:

Sessions are facilitated by trained and experienced LifeLine Durban Volunteer Facilitators/ Counsellors. Learning and sharing takes place in small groups. Practicals are conducted. A selection process is conducted at the end of Counselling Skills for progress to the next round.


  • Total Cost – R2500,00
  • R1250,00 is a non-refundable deposit required to book your seat.
  • Payment in FULL is required by the 4th session.
  • Invoices will be provided.


Contact our office on 031 303 1344 for our training schedule dates

Through this course, you will explore:

  • Acceptance
  • Caller/ Counsellor Relationship
  • Congruence/ Genuineness
  • Counselling: an overview
  • Counsellor defensiveness
  • Dealing with false barriers
  • Empathy
  • Focusing, summarising, clarifying and linking
  • Frame of reference
  • Handling options
  • Lifeline Counselling Philosophy
  • Listening techniques
  • Responsible confrontation
  • Stages and steps of the helping process
  • The process of a call
  • Three orientations of listening
  • Twelve roadblocks to communication