About LifeLine Durban
LifeLine Durban, in existence for 54 years, is a service organisation that responds to emotional trauma and individual crisis, with a view to providing emotional support. Our range of services focuses on supporting and/or developing individuals, enabling them to cope more effectively with the emotional effects of trauma.
Lifeline Durban works in three districts i.e., eThekwini, iLembe and uGu, providing support to people who have difficulties. Lifeline Durban has programs that are focusing mainly on issues around Emotional Wellness ranging from Gender-Based Violence, HIV and AIDS, including HIV testing and Trauma Counselling for people exposed to violence and crime.
The organisation adopts a person-centred approach, the focus is on bringing fundamental changes to individuals and communities by empowering them to make their own decisions.

Our motto:
“If it is important to you, then it is important to us’
Values
We believe in the value of Mental and Emotional Health, and we practice what we preach by seeking ways to pursue it for ourselves as well as others.
We deeply respect and value the differences in people, culture and believe that Mental and Emotional Health is a universal human need.
We commit to do all we can to promote and facilitate Mental and Emotional Health.
Vision
A Mentally and Emotionally healthy South Africa
Mission
To offer mental and emotional health services within the culture of Human Rights, through programmes that are preventative and responsive.
Psychosocial & Mental Health Support
- Crisis Counselling, Trauma Containment & Debriefing
- Face to Face Counselling
- Focused counselling for Depression, Suicide, Grief & Loss
- Family Therapy – relationship counselling, substance abuse & support groups
Gender Based Violence & Femicide (GBVF)
- First Response at Thuthuzela Care Centres (TCC) and SAPS Victim Friendly Rooms for psychosocial support, ongoing counselling and court preparation
- Short Stay Shelter for Survivors of Abuse
- Dialogue & Awareness with Men and Boys for the Prevention of GBV
- Skills Development and Economic Opportunities for Survivors
- Interventions at Schools
- Campaigns and Awareness talks on GBV
Treatment & Prevention For Key Population
- Improve health outcomes through a combination prevention approach
- Implement the National Sex Worker Plan HIV, AIDS, TB and STI’s
- Focus on HIV testing, link to care and Differentiated Delivery of ART
- Screen, test and treatment for STIs and TB
- Prevention of HIV with Oral PrEP, Dapivirine Ring
- Education to reduce risk
- Support Groups for PLHIV
- Sensitization workshops for Human Rights
- Motivational Interviewing for Harm Reduction
- Reunification with Families & Parenting Workshops
Prevention & Mentorship For Adolescents and Young People
- Post Violence Care for beneficiaries between 10-24 years
- Linkage to SAPS, DSD, shelters and health care facilities
- Counselling and support for Adolescent survivors and their care givers
- Social Asset Building including Sexual Reproductive Health & Financial Literacy
- “NO Means No” and Stepping stones training for HIV and GBV Prevention
- Community mobilization approach to prevent violence against women
Training Courses
- Personal Growth and Development
- Counselling Skills
- 10 Day HIV and AIDS including Pricking
- Other training as requested
Corporate Packages
- Wellness talks or full day workshops (Trauma Debriefing, GBV, Communication, Depression, Suicide, Grief & Loss)
- Contribution in organizations Employee Wellness Programs
LIFELINE DURBAN
AMBASSADOR
Hello, I am Rene Tshiakanyi singer/songwriter and the Lifeline Durban Ambassador. I would like to encourage everyone to call Lifeline on 031 303 1344 for help.
I am involved with Lifeline Durban as an Ambassador to encourage people to recognise when they need help and to most importantly reach out to get that help.
There are many events in our lives that can have a huge impact on our mental wellbeing, relationships and finances; including getting married, having children, losing a job or being made redundant, and divorce and separation to name a few.
I can relate because I have struggled with some of those life events at different times and I wish I had known about the valuable support Lifeline Durban provides to people in crisis.
Now I know better, I know that it’s OK to reach out for support, that there is always someone at the end of the phone who can help.
Since I started working with Lifeline Durban, I have learnt that men are three times more likely to take their own lives than women, However, men are the least likely to call the 031 303 1344 for help.
Let’s be part of the change.
René Tshiakanyi
